The Store Protection Specialist provides a visible presence at store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. Responsible for greeting customers, deterring opportunity for theft by physical presence in a company issued vest/uniform, and monitoring the Code 50 policy. Partners with store leadership to ensure compliance of Loss Prevention directives and minimization of operational shortage by embracing company values and the Loss Prevention 4 Key Objectives.

**ESSENTIAL FUNCTIONS:
**

+ Mitigating Theft & Fraud

- Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.

- Gather theft indicators and use internal and external intelligence to positively impact shortage trends.

- Effectively communicate with store leadership and members of the Loss Prevention team.

+ Maintaining a Safe & Secure Environment

- Provide a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues.

- Provide assistance to store leadership to maintain a safe and secure environment for associates and customers.

+ Minimizing Operational Shortage

- Increase associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives.

- Observe and provide feedback on proper checkout procedures for customers and associates.

+ Developing Great Teams & Partnerships

- Provide excellent customer service by greeting customers and answering questions.

- Regular involvement with internal and external triad partners. May include, but not limited to, conference calls, meetings, store visits, etc.

* Other duties as assigned to support Loss Prevention initiatives.

**COMPETENCIES:
**

+ Communication Skills

+ Customer Service Focus

+ Self-Confidence

+ Conflict Management

+ Self-Control

**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
**

+ High School diploma or equivalent education

+ Demonstrated ability to work effectively both independently and within a team in a fast-paced environment

+ Strong written and oral communication skills

+ Demonstrated ability to build and maintain working relationships with associates at all levels of the organization

+ Excellent customer service skills

+ Demonstrated ability to effectively problem solve

+ Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing

**QUALIFICATIONS AND SPECIAL SKILLS PREFERRED:
**

+ Retail experience or similar training

+ Loss Prevention/security work experience and/or training in a retail setting

+ Possession of current and valid security guard registration card

**PHYSICAL REQUIREMENTS:
**

+ **Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)**

+ **Must be able to reach, raise and lower objects weighing up to 25 lbs.

above shoulders from one level to another**

+ **Must be able to regularly twist, bend, stoop, kneel, and crouch; Frequency and duration will vary based on business needs**

Must be able to stand and walk for prolonged periods of time (up to 8 hours per day)

**SUPERVISORY RESPONSIBILITIES:
**

None

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